NACE 82 – Office Administrative, Support and Other Business Support Activities | Public Tenders

NACE 82: Office services, call centres and other business support services in public tenders. CPV codes and contracting authorities.

Definition: NACE 82 covers office services and administrative support such as call centres, copy-typing services, document management, debt collection, packaging services and the organisation of trade shows and congresses. A broad, heterogeneous area with diverse public procurement demand.

What does NACE 82 cover?

NACE 82 (Office administrative, support and other business support activities) classifies administrative service providers, call centre operators, trade fair and congress organisers, and document management providers — all with regular demand from public contracting authorities.

Group	Title	Typical services
82.1	Office administrative and support activities	Copy-typing services, copying, address management
82.2	Activities of call centres	Telephone citizen services, information centres
82.3	Organisation of conventions and trade shows	Event management, congress organisation
82.9	Business support service activities n.e.c.	Debt collection, packaging, credit checks

Public Tenders – Administrative Services

Public authorities regularly award administrative support services, call centre operations and event organisation to external providers — a stable procurement market at all administrative levels.

Typical types of contract

Call centres and citizen hotlines: Operation of public-authority hotlines, COVID information centres, tax hotlines
Document management and archiving: Digitisation of files, physical archiving, records management
Event and congress management: Organisation of specialist conferences, public-authority events, exhibitions
Mailroom services: Inbound mail scanning, file management, mail couriers
Print services and mailing: Mass letter production, packaging and dispatch of official notices

Relevant CPV codes

CPV Code	Title	Application
79500000	Office-support services	General administrative support
79511000	Telephone-operator services	Call centres, switchboard services
79521000	Photocopying services	Copying and printing services
79571000	Postal services for letter post	Enveloping, mailing services
79952000	Event services	Conference and event management

Contracting Authorities

Typical public contracting authorities in the field of NACE 82 are:

Federal authorities: Call centres for citizen services, document management for mass processing
Tax offices and social insurance providers: Telephone customer service, archiving of tax files
Cities and municipalities: Citizen hotlines, event organisation, trade fair participation
Publicly owned trade fair companies: Themselves contracting authorities for infrastructure and services
Universities and educational institutions: Congress organisation, academic events

FAQ

How are call centre services for public authorities tendered? Authorities mostly tender call centre services as service contracts with defined SLAs (service level agreements): availability, waiting times, quality standards. Awards are made under the open procedure or negotiated procedure above the relevant EU thresholds.

Can event services be awarded by direct contract? Below the national thresholds (in Austria EUR 100,000, in Germany EUR 25,000 net), direct awards are possible. Larger events and framework agreements must be tendered.

NACE N – Administrative and support service activities: Parent section
NACE 82.2 – Activities of call centres: Sub-group on telephone services
NACE 82.3 – Event management: Sub-group on trade shows and congresses
NACE 79 – Travel agency, tour operator and other reservation service activities: Related division

Last updated: January 2026