NACE 95 – Repair of Computers and Personal and Household Goods | Public Tenders

Definition: NACE 95 covers the repair and maintenance of data-processing equipment (IT hardware) and of other personal and household consumer goods such as household appliances, watches, jewellery and sports equipment. This division is relevant for after-sales services for equipment procurement in the public sector.

Legal basis: NACE Rev. 2 (Regulation (EC) No 1893/2006) · Last updated: January 2026

What does NACE 95 cover?

NACE 95 (Repair of computers and personal and household goods) classifies repair and maintenance service providers — in public procurement, primarily relevant for the maintenance and servicing of IT hardware and technical equipment in authorities and public institutions.

Division 95 within Section S (Other services) is broken down into two groups:

Public contracting authorities procure from this area, in particular, hardware maintenance contracts for IT equipment, service contracts for medical technology (where no more specific classification applies) and repair services for fit-out items.

Public Tenders: Activity area NACE 95

Public contracts for repair and maintenance services are frequently tendered as part of overall procurement, as maintenance framework agreements or as a separate lot alongside the equipment supply.

Typical types of contract

• IT hardware maintenance: Framework agreements for the repair and maintenance of PCs, laptops, printers and servers in authorities
• On-site support and field service: Technician services for hardware problems directly at authority sites
• Warranty extensions and extended warranty: Additional warranty services beyond the manufacturer's warranty
• Copier and printer maintenance: Maintenance contracts for copier and printer fleets, frequently combined with consumables
• Medical equipment maintenance: Repair and calibration of medical equipment in public hospitals
• Sports equipment repair: Maintenance and repair of equipment in school sports facilities, pools and municipal sports facilities

Relevant CPV codes for NACE 95

CPV codes (Common Procurement Vocabulary) form the bridge between the NACE classification and the tender search — they must be stated in every notice published on TED.

Current tenders with these CPV codes are available on TED (Tenders Electronic Daily) and on national procurement platforms.

For contracting authorities and bidders

Public contracting authorities

Authorities at all levels with larger IT fleets are regular contracting authorities for hardware maintenance services. School authorities procure maintenance contracts for school computers and media equipment. Municipal pools and sports facilities require maintenance contracts for technical installations. Hospitals and health facilities tender maintenance contracts for medical equipment, which can also fall under more specific NACE classes depending on the type of equipment.

Companies and bidders

Repair and maintenance companies participating in public tenders typically need to provide the following evidence:

• Manufacturer certifications: Authorised Service Partner (ASP) of relevant manufacturers (HP, Dell, Lenovo, Kyocera etc.)
• Response times: Evidence of the ability to meet agreed SLAs (e.g. Next-Business-Day on-site)
• Technician capacity: Sufficient qualified service personnel, available regionally for on-site deployment
• Spare parts supply: Evidence of guaranteed spare parts supply over the required contract term

Frequently asked questions on NACE 95 and public tenders

Which businesses fall under NACE 95?
Authorised service partners of IT manufacturers, independent IT repair workshops, household appliance workshops, watchmakers, bicycle workshops and repair businesses for sports equipment. NACE 62 (IT software services) and NACE 33 (repair of industrial machinery) are to be distinguished.

Should maintenance be tendered together with equipment procurement or separately?
Both approaches are permissible under procurement law. The combined approach has the advantage that the manufacturer or dealer takes overall responsibility. Separation enables more competition in the maintenance market and can be more cost-effective. A lot-based award (Lot 1: hardware, Lot 2: maintenance) is frequently the best solution.

How long should maintenance framework agreements run?
Framework agreements for IT maintenance typically have a duration of 2 to 4 years, as longer terms restrict competition and do not take account of technological change. Extension options are permitted but should not exceed the overall duration of 4 years (EU law).

Navigation: NACE 95 in context

• NACE S – Other Services: Parent section
• NACE 62 – Information technology: IT services and software development
• NACE 94 – Activities of membership organisations: Associations and organisations
• NACE 96 – Other personal service activities: Other personal services

Last updated: January 2026
All information is provided without guarantee. For legally binding advice, please consult a law firm specialising in public procurement law.