CPV 725 – IT Maintenance and IT Support

What does CPV 725 cover?

CPV group 725 covers services for the ongoing maintenance, upkeep and support of IT systems – both on the software and hardware side. Typical services include helpdesk and support services at various escalation levels (first-, second- and third-level support), regular maintenance of servers, network components and end-user devices, and the ongoing maintenance and updating of software systems in live operation.

For public contracting authorities, IT support and maintenance are permanent requirements, frequently procured as multi-year framework agreements. The quality of these services has a direct impact on the operational capability of public bodies: extended downtime or unresolved IT faults significantly impair the delivery of public services. Service level agreements (SLAs) with defined response and resolution times, together with penalty provisions for non-compliance, are central elements of such contracts.

Further information on the CPV system is available from the European Commission (SIMAP) and from Regulation (EC) No 213/2008 on the revision of the CPV.

Typical Services in CPV 725

• IT helpdesk (first-level support) for end users
• Second- and third-level support for complex IT problems
• Hardware maintenance and repair (on-site and remote)
• Software maintenance, updates and patch management
• System support for servers, clients and network components
• Preventive maintenance and regular system health checks
• IT asset management and device administration

Examples of Tenders with CPV 725

• IT Helpdesk Services for a Federal Agency: Operation of a first-level helpdesk for 5,000 staff, including telephone and web-based ticketing, defined SLAs (first response within 30 minutes) and monthly reporting.
• Hardware Maintenance Contract for IT Workstations of a District Administration: On-site maintenance and fault resolution for 1,800 desktop PCs, printers and multifunction devices, with an 8-hour response time and a pool of replacement devices.
• Software Maintenance for Specialist Applications of a Regional Authority: Ongoing maintenance, updating and second-level support for an existing ERP system, including adaptations to changes in legislation and new operating system versions.

Current tenders with CPV 725 are published on TED (Tenders Electronic Daily) and on national procurement platforms such as the German Procurement Portal (DTVP).

Who is CPV 725 relevant for?

Public Contracting Authorities

IT departments in public authorities of all sizes – from small municipalities to large federal agencies – use CPV 725 for the procurement of IT operations support services. Precise SLA definitions, escalation models, availability requirements and reporting obligations are essential in the specification. Particular attention should also be paid to exit clauses ensuring that services can be seamlessly transferred to a new provider at contract end. Further information is available from the Federal Ministry for Economic Affairs and Climate Action (BMWK).

Companies and Bidders

IT systems houses and managed service providers delivering maintenance and support services to public authorities will find a stable and high-volume market segment under CPV 725. Since IT support contracts are frequently awarded as multi-year framework agreements, they offer predictable revenues. Key qualification criteria include certified personnel, proven ticketing systems and demonstrated SLA fulfilment from reference projects.

How does Bond help with CPV 725?

Tender Match – Automatically Find Tenders (CPV 725)

With tender.match, IT systems houses and managed service providers automatically receive all relevant tenders with CPV 725 directly in their dashboard. BOND indexes tenders from over 1,000 procurement portals in the EU – from TED to national platforms and regional contracting authorities. Instead of manually searching dozens of portals every day, matching IT support tenders are filtered and delivered by industry, competency, region, and company profile. An automated gap analysis immediately shows where the company meets the requirements and where gaps exist. This ensures companies never miss a deadline and can focus on preparing their bids.

Company Match – Find the Right Partners and Suppliers (CPV 725)

For companies looking for suppliers, subcontractors, or consortium partners for IT operations projects, company.match provides direct access to qualified firms from an EU-wide database of over 28 million companies. Especially for larger IT support tenders that a single company cannot handle alone, company.match automatically identifies suitable partners for bidding consortia and partial services – increasing the chances of winning the contract.

Frequently Asked Questions about CPV 725

What does the CPV code 72500000 mean?

The CPV code 72500000 designates computer-related services in the European classification system, covering all ongoing maintenance, support and operational services for IT systems and infrastructure in public organisations.

How do I find tenders with CPV 725?

Tenders with CPV 725 are published on TED (Tenders Electronic Daily) for EU-wide procedures and on the German Procurement Portal (DTVP) for national tenders. Bond automatically aggregates all relevant tenders from over 1,000 portals and delivers them filtered by company profile.

What are the requirements for participating in tenders with CPV 725?

Bidders are generally required to provide certified personnel qualifications, proven ticketing and service management systems, demonstrated SLA compliance from reference projects and GDPR-compliant processing agreements. Details are governed by the VgV and, for below-threshold awards, the UVgO.